Questions, answered.
Everything you might want to know before and after you order.
Account
How do I reset my password?
Click 'Forgot Password' on the login page. Enter your email, and we'll send a reset link. Click the link and create a new password.
Can I have multiple accounts?
You should use one email per account. Multiple accounts with the same email may be merged or restricted for security reasons.
Orders
How do I track my order?
You can track your order from your account dashboard. Navigate to 'My Orders' and click on any order to see its real-time tracking status with delivery updates.
Can I cancel or modify my order?
Orders can be cancelled within 24 hours of placement. After 24 hours, the order enters processing and cannot be modified. Contact our support team for urgent changes.
What are the delivery timeframes?
Standard delivery takes 5-7 business days. Express delivery is available for 2-3 business days. Delivery times may vary based on your location and product availability.
Payments
What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, digital wallets, and buy-now-pay-later options. All payments are encrypted and secure.
Is my payment information secure?
Yes, all payments are processed through Razorpay with industry-standard encryption. We never store complete card details on our servers.
Returns
What is your return policy?
We offer 30-day returns on most items in original condition with tags attached. Some items like undergarments or custom pieces are non-returnable.
How do I initiate a return?
You can initiate a return from your order details page. Click 'Return Item', select the reason, and follow the instructions. We'll provide a prepaid return label.
Shipping
Do you ship internationally?
Currently, we ship within India only. We're working on international shipping options. Follow our blog for announcements.
Didn't find your answer? Email info@thekavo.com
